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atozeshop.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through our Third Party Tie-up agency.

How the delivery charge is calculated for multiple units?

Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region.

How long does it take for an order to arrive?

Orders are dispatched within 2 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 6 to 7 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 1800-890-9299 or email us at info@atozeshop.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original Invoice, product tag and packing is intact when you send us the product back.

Return Policy

In case of complaints regarding products that come with a warranty, please refer the issue to our Customer Care Team. Let us know & we’ll help you regarding the same If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 1800-890-9299 or email us at info@atozeshop.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original Invoice, product tag and packing is intact when you send us the product back. Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz. • Any product that exhibits physical damage to the box or to the product; • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery; • Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number; • Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

Refund Policy

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

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