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If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 1800-890-9299 or email us at info@atozeshop.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original Invoice, product tag and packing is intact when you send us the product back.

In case of complaints regarding products that come with a warranty, please refer the issue to our Customer Care Team. Let us know & we’ll help you regarding the same If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 1800-890-9299 or email us at info@atozeshop.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original Invoice, product tag and packing is intact when you send us the product back. Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz. • Any product that exhibits physical damage to the box or to the product; • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery; • Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number; • Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.